FAQ & Contact

If you have a question or issue with your order, including requests for exchanges, returns, or changes regarding shipping, please use this contact form.

If you have a general question not answered below, please email store@lollapalooza.com.

Exchanges

Exchanges will be processed only for like items. For example, if you would like a large instead of a medium or a different color of the same shirt, no problem. Simply return it within 30 days of the purchase date, and we’ll happily exchange it as long as the item is in stock and the original has not been washed, worn, used or altered.  Include the original invoice and mark the size and/or color you wish to replace it with. If you wish to exchange an item with an altogether different product, simply purchase the new item and return the original (see the Return policy below). Use this contact form to request information about an exchange.

Returns

Items may be returned for a full refund within 30 days of purchase (45 days for international purchases), less shipping costs. We cannot accept merchandise that has been worn, washed, used or altered. All refunds will credited to the original payment source. If the original payment source is not available, we reserve the right to issue a check to be mailed to the original billing address. We are not responsible for items lost or damaged in transit. Customers will be refunded for the total cost of the order if it is canceled prior to shipment. Use this contact form to request information about a return.

When will my order arrive?

In stock items are usually shipped out within 24 hours and take anywhere from 3 to 10 business days to arrive for standard shipping. Check your inbox a few days after you order for your tracking number.